REGULATORY AUTHORITY OF IRRIGATION, DRAINAGE AND FLOOD PROTECTION
84. Enforcement of orders of the Regulatory Authority –
The Tribunal shall for the purpose of implementation of its decisions be deemed to a Civil Court under the Code of Civil Procedure, 1908 (Act V of 1908) and its decisions shall be executed as a decree of the Civil Court under the provisions of the Code.
85. Customer service committees
1) The Regulatory Authority shall from its own staff and from third parties establish Customers Service Committees.
2) A customer service committee shall consist of -
a. a chairman appointed by the Regulatory Authority from its own staff;
b. two members from either SIDA or AWBs; and
c. two member from FOs.
3) In appointing persons to be members of a customer service committee the Regulator shall have regard to the desirability of the persons appointed being persons who have experience of and have shown capacity in some matter relevant to the functions of water distribution being allocated to that committee.
4) The members from the FOs shall be replaced by other members for the handling of those cases in which they are personally involved in cases.
5) An appointment of a person to hold office as the chairman of a customer service committee shall be for a term not exceeding four years.
6) The chairman and other members of a customer service committee shall hold and vacate office in accordance with the terms of their appointments and, notwithstanding that sub-section, shall on ceasing to hold office be eligible for re-appointment.
7) The Regulatory Authority may remove the chairman and the members if the performance does not meet the professional and juridical standards required.
8) There shall be customer service committees for each AWB Command Area. In AWBs with more than 100 FOs there may be more than one Customer Service Committee. In that case the Regulatory Authority shall adjudicate FOs to each Customer Service Committee.
9) It shall be the duty of a customer service committee -
a) to keep under review all matters appearing to the committee to affect the
interests of the persons who are customers or potential customers of the FOs allocated to the committee, to consult each Farmers' Organisation so allocated about such of those matters as appear to affect the interests of the customers or potential customers of that Farmers' Organisation and to make to a FO so allocated all such representations about any such matter as the committee considers appropriate;
(b) subject to paragraph (c) below, to investigate any complaint which—
(i) is made to the committee by any person who is a customer or potential customer of a FO so allocated;
(ii) does not appear to the committee to be vexatious or frivolous; and
(iii) relates to the carrying out by that FO of any of the functions of a water distributor;
(c) where the committee considers it appropriate to do so in connection with any such complaint as is mentioned in paragraph (b) , to make representations on behalf of the complainant to the FO in question about any matter to which the complaint relates or which appears to the committee to be relevant to the subject-matter of the complaint; and
