Problem Solving Approach & Participatory Decision Making
Clients and Stakeholders will be consulted and participate fully in the definition of their needs, expectations and in problem solving so as to empower them informed decision making.
Coordination and Cooperation
SIDA sees itself as part of a network of organizations in the irrigation sector. In order to achieve synergy within the group, it will co-ordinate for the implementation of its programs, maintain up-to-date operational relationships with its clients, stakeholders and effectively, respond to the sector development needs.
Openness and Accountability
SIDA aims to meet the highest standards of openness and accountability in accordance with best practices. SIDA will actively pursue in providing quality information and will improve and expand the means it uses to make information available so that it reaches a wider audience and is better targeted at those who need to know about its services.
Performance Oriented
SIDA will provide leadership for effective service delivery. Staff at all levels will demonstrate their commitment to the delivery of quality, reliable and responsive client service, as well as to ensure that previously agreed performance standards are met and improved.
Professionalism and Commitment to Excellence
SIDA will reflect a constant driver to maintain and improve individual, group and Organizational performance. It will display a proactive attitude towards addressing emergent issues within the organization and the environment.
Customer Orientation and Business Ethics
SIDA will be sensitive to the needs and expectation of the clients and stakeholders. It will align itself to be highest standards of behavior and practices in dealing with its clients.
Positive Staff Approach
SIDA consider its staff as its main assets. It will stimulate and value their contribution. It will motivate them to perform, offer incentives and rewards and will adopt a management style that fosters positive attitudes.
Gender Sensitivity
SIDA intends to be an organization where men and women work on equal terms and under conditions which facilitate women to participate in the organization.
Team Work
The Organization facilitates and stimulates employees regardless of their position to work together on common products and delivery of services.